Job Opening

Operations Manager - Dumaguete Site

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2021-03-24
Job Location Dumaguete City
Company Information PEAK OUTSOURCING
3F Jose Building, Calindagan Rd., Dumaguete City (across Calindagan Smart Shop)
Dumaguete City, Negros Oriental
PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.

PEAK Outsourcing, like many other business process outsourcing (BPOs) companies and call centers in the Philippines, offer well-educated, English- and other-language speaking, customer service-oriented employees. What differentiates PEAK Outsourcing from all the others is that it is owned and operated by Americans with highly qualified Filipino managers and staff who have a grasp on western business culture and customer expectations. We raised the bar for the outsourcing industry. Our managers successfully completed our management training, teaching our employees best practices, cultural differences, and and the ability to know how to truly better service our clients worldwide. Additionally, all of our agents have passed strenuous tests to prove written and verbal language(s) ability, comprehension, and various skill sets needed for each particular task. We took the time to develop this in order to meet our overall object of truly making outsourcing better for both company and client.
Job Description 1. Overall account management accountability for the assigned accounts in Dumaguete site. 2. Handle the most complex customer complaints or enquiries. 3. Serve as the lead point of contact for all customer account management matters. 4. Build and maintain strong long-lasting client relationships.
Job Qualifications QUALIFICATIONS:
- Must have a minimum of 2 years operations team handling experience in the BPO industry.
- With excellent English communication skills.
- Must possess a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree on any field.
- Amenable to work on shifting schedule.
- Must be willing to work Onsite in Dumaguete City Site.
- Available to start ASAP.
Compensation 45000
Number of Job Opening 1
Highest Education Attainment College Graduate
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