Job Opening


Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Associate
Date Posted 2020-04-22
Job Location Dumaguete City
Company Information BGComm Contact Solutions - Inc
BGCOmm Cyberhub, Jose Romero Road, Bagacay, Dumaguete City
Dumaguete City, Negros Oriental
BGComm is a full suite Contact Center. We provide our customers with Customized Solutions to meet their business needs. We are the only Contact Center in the Philippines that truly puts the welfare of our client’s businesses at the forefront of our company’s mission.

We are the trusted partner of companies in the US, UK and Australia, providing transformational and turn-key solutions, utilizing state of the art equipment and well trained resources with a maniacal drive to excel in delivering best of class customer service.

BGComm currently operates from two delivery centers in the Philippines; Manila and Dumaguete. While our Dumaguete site is our flagship center with a capacity to hold 5,000 FTEs, running 24 hours a day, 7 days a week, our Manila center is a strategic site that provides an optional center for our clients that wants to be in the heart of Manila. Both sites serve as BCPs.
Job Description Responsible for increasing a company's productivity by teaching new skills and knowledge to employees. Responsibilities: Conducts Foundation Skills Training /Product Specific Training to the trainees Develop digital and print materials (e.g. videos and manuals) Responsible for improving service quality, customer experience and process excellence initiatives. Organize classroom-style seminars about product features and sales techniques Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management) Identify individual and team skills gaps Schedule regular training sessions (e.g. monthly or quarterly) Ensure new hires take on basic sales training courses, including communication and troubleshooting skills Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) Coordinate mentorship programs for new customer service representatives Assess the impact of each training course on staff performance and client satisfaction Maintain updated records of training curricula and material Coordinate with the Operations Manager for proper endorsement of the trainees May perform additional duties and responsibilities, and assist with special projects, as assigned.
Job Qualifications Qualifications:
• At least 1 year of working experience on the same field in a BPO setting
• Excellent written and verbal communication skills
• With good presentation skills
• Passion for Continuous learning
• Can start ASAP
Number of Job Opening 1
Highest Education Attainment College Graduate
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