Job Opening

BPO Manager

Job Industry Computer Software
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2019-08-06
Job Location Dumaguete City
Company Information Remotasks
Website: https://www.remotasks.com
Job Description Directs and/or manages all activities associated with operations including developing and implementing policies and procedures on systems. Establishes and implements performance & service standards. Develops and implements process and/or order for operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Assesses and analyzes the performance, identifies performance gaps provides feedback and coaching. Provides guidance, leadership and motivation to promote maximum performance. Assesses and evaluates current team competencies to develop a baseline of service opportunities. Assists in training new employees ensuring ongoing training is effective. Measures service levels and tracking systems for program improvement. Analyzes and resolves tasker escalations. Administers company personal policies in all areas and follows company staffing standards and training recommendations.
Job Qualifications 5 years of BPO Supervisory Experience.
Bachelor's Degree.
Working in Dumaguete.
Compensation 50,000
Number of Job Opening 2
Highest Education Attainment College Graduate
How to apply to this job Send your Resume/CV to michael.jiang@contractors.scaleapi.com

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